Refund Policy

This English version is provided for convenience only. The Italian version is the sole legally binding text under Italian consumer law.

1. Right of withdrawal (EU consumers)

Under arts. 52–58 of the Italian Consumer Code (Legislative Decree 206/2005), consumers have the right to withdraw from the subscription within 14 days of purchase, without giving any reason and without penalty.

To exercise the right, send an explicit notice to support@tipos.pro with your account email and order reference.

Loss of the right of withdrawal for digital content

When you activate a paid plan we ask for your express consent to start delivery of the digital Service immediately. In that case, under art. 59(1)(o) of the Consumer Code, you lose the right of withdrawal once the Service has been fully supplied. For the first subscription period we consider it "fully supplied" after more than 14 days of continuous active access from the purchase date.

If you exercise withdrawal within 14 days and have already used the Service, we may retain an amount proportional to actual usage (art. 57(3) Consumer Code).

2. Free trial

The 30-day trial is free and does not involve any charge. No refund applies since no payment occurs. You can cancel at any time without consequences.

3. Automatic renewals

Subscriptions renew automatically. To avoid renewal, cancel from your account panel before the renewal date. In case of unintended renewal, we will evaluate refund requests received within 14 days from the charge date, provided the Service has not been substantially used during the new period.

4. Serious service malfunctions

In case of extended unavailability or serious malfunctions attributable to TipOS that prevent the use of essential features for more than 72 consecutive hours, you may request a proportional refund or a free subscription extension of equivalent duration.

5. Cases where no refund is due

• Financial losses arising from bets or gambling decisions;
• Voluntary non-use of the Service during a paid period;
• AI slip reading errors (the user is responsible for verification);
• Breach of the Terms & Conditions that led to account suspension;
• Purchases made through third-party app stores (Apple App Store, Google Play): in that case refunds must be requested directly to the store under its own policy.

6. Refund method and timing

Approved refunds are issued via the same payment method used for the purchase, within 14 business days from approval. Actual crediting to the card depends on the issuer.

7. How to request a refund

Email support@tipos.pro including:

• Your TipOS account email;
• Date and amount of the charge;
• Reason for the request;
• (Optional) Payment receipt or transaction ID.

We will reply within 5 business days with outcome and processing timing.

8. Dispute resolution

In case of disagreement, consumers can access the European ODR platform: ec.europa.eu/consumers/odr. Italian and EU consumer rights remain unaffected.